md44 FAQ Center

The most common reasons for a rejected verification are a blurry photo or a corner of the document being cut off. The md44 support team sends a message explaining the reason for the rejection. Based on that, take a clear photo in good lighting and resubmit. If the problem persists, contact live chat — the team can assist in Bengali.

Yes, the name on your md44 account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. This is in place for your security — transactions to third-party accounts are not accepted. If the names do not match, your withdrawal may be held up.

At md44, a National ID card (NID) is the most accepted document for identity verification. A valid passport can also be submitted. Clear photos of both the front and back of the document must be uploaded. For a Smart NID, provide photos of each side separately.

md44 uses SSL encryption to keep all data secure. The documents you upload are used only for account verification and are not shared with any third party. To learn more about the platform's privacy practices, read the privacy policy page.

After submitting documents, the md44 team generally reviews them promptly. The support team will keep you updated on the process. Providing clear and complete photos of your documents is the best way to speed up verification.

In live casino games, a real dealer broadcasts live from a studio. You can see the dealer and table on your screen and place bets in real time. Results are determined using real equipment such as cards or a roulette ball — not software animations. At md44, live tables from Evolution Gaming and Ezugi are available.

Baccarat is actually quite simple. You place a bet on one of three outcomes: Player, Banker, or Tie. Cards are dealt to two hands and whoever has a total closest to 9 wins. 10s and face cards are worth zero. Betting on Player or Banker — rather than Tie — is the easiest starting point for new players.

Live roulette has two types of bets: inside and outside. Inside bets are placed on specific numbers or small groups, offering higher payouts but lower odds. Outside bets cover larger groups like red/black, odd/even, or high/low numbers — these have better odds of winning.

Yes, Teen Patti and Andar Bahar are available in the live dealer section at md44. These card games are well known across South Asia, so they are especially popular among Bangladeshi players. Various variants of Teen Patti are also available on the JILI platform.

Absolutely. md44's live casino works fully in a mobile browser — no separate app needed. With a good internet connection (4G or Wi-Fi), the live stream runs smoothly. All betting options and table features available on desktop can also be used on mobile.

md44 has five VIP tiers: Bronze — up to 0.2% weekly cashback; Silver — 0.4%; Gold — 0.6%; Platinum — 0.8%; Diamond — up to 1.0% weekly cashback. The higher the tier you reach, the higher your cashback rate.

Playing regularly and consistently at md44 automatically advances your VIP tier. The more you play, the faster you will move from Bronze to Silver, then Gold, Platinum, and finally Diamond. Contact the support team for details on the specific requirements.

Each week, cashback is calculated based on your total wagers according to your VIP tier. For example, if you are at Diamond tier you receive up to 1% cashback. Cashback is credited directly to your account and can be used to play again. Check with support for exact calculations and payout timing.

In addition to weekly cashback, higher-tier VIP members receive priority support, exclusive promotional offers, and faster withdrawals. Diamond tier members may also have access to a dedicated account manager — ask in live chat for details.

Being inactive for an extended period may result in a change to your VIP tier. Continuing to play regularly makes it easier to maintain your tier. Check the terms and conditions page or ask support for the specific rules.

The minimum withdrawal amount at md44 is ৳800. Requests below this amount are not accepted. While the minimum deposit is ৳100, keep in mind this ৳800 limit when withdrawing.

After successfully submitting a withdrawal request at md44, funds typically arrive in your bKash, Nagad, Rocket, Upay, or bank account within 10 to 45 minutes. Network congestion or banking hours may occasionally cause a slight delay.

No, withdrawals from md44 can only be made to a wallet or bank account registered in your own name. Payments to third-party names are not accepted. This rule is strictly followed to prevent fraud and protect your funds.

To withdraw winnings from a welcome bonus, you must meet the wagering requirement: you need to wager 25 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must wager ৳25,000 before the bonus winnings can be withdrawn. Once the requirement is met, you can withdraw in the usual way.

Yes, withdrawal requests can be made at md44 seven days a week, 24 hours a day. Requests made at night or on weekends can arrive via bKash, Nagad, or Rocket within 10 to 45 minutes. For bank transfers, a slight delay may occur depending on banking hours.

If a withdrawal request is taking longer than usual, first confirm that your account is fully verified and that your name matches your wallet details. If the issue remains, contact md44 live chat — the team can assist in Bengali and will resolve the problem quickly.